FAQ

Welcome to the MowerForce FAQ section. Below are answers to common questions about ordering, shipping, returns, and product support. If you need further assistance, feel free to contact us directly.

Ordering and Payments

How do I place an order?
To place an order, browse our product catalog, select your desired item, and add it to your cart. Proceed to checkout, enter your shipping and billing information, review your order, and complete your purchase.

What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay at checkout. All transactions are secured using industry-standard encryption.

Can I cancel or change my order?
If your order has not yet been processed or shipped, we may be able to accommodate a cancellation or modification. Please contact customer service as soon as possible with your order number. Once an order has shipped, it cannot be canceled or changed.

Shipping and Delivery

Where do you ship?
We currently ship within the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses.

How long does processing and delivery take?
Orders are typically processed within 1 to 3 business days after payment confirmation. Standard delivery times range from 3 to 7 business days depending on your location and selected shipping method.

Do you offer expedited shipping?
Expedited shipping options may be available at checkout for eligible products and locations. Availability depends on item size, weight, and destination.

When will I receive tracking information?
Tracking details are sent to your email address once your order has shipped. The tracking number allows you to monitor your package through the carrier’s website.

What happens if my package is lost or stolen?
Once a package is marked as delivered by the carrier, responsibility for the item transfers to the recipient. If your tracking shows delivery but you have not received the package, we recommend checking with neighbors or contacting the carrier directly. We are unable to replace packages confirmed as delivered unless there is evidence of error on our part.

Returns and Refunds

What is your return policy?
You may return unused items in new condition with all original packaging and accessories within 30 days of delivery. Items must not show signs of use, assembly, or damage.

Who is responsible for return shipping costs?
Customers are responsible for return shipping fees unless the return is due to an error on our part, such as a defective, damaged, or incorrect item.

How long does it take to receive a refund?
After we receive and inspect your returned item, refunds are processed within 5 to 7 business days. It may take additional time for your financial institution to reflect the refund in your account.

Products and Compatibility

How do I know if a part is compatible with my mower?
Product pages include detailed compatibility information, including supported makes and models. If you are unsure, contact our support team with your mower’s brand, model number, and year, and we will help verify fitment.

Do mowers come fully assembled?
Most walk-behind mowers require minor assembly upon arrival, such as attaching the handle and wheels. Tools and instructions are included. Riding mowers generally ship partially assembled and may require professional setup.

Are warranties provided with products?
Yes, most products come with a manufacturer’s warranty, typically ranging from one to three years. Warranty terms vary by brand and product type. Details can be found in the product manual or on the manufacturer’s website.

Customer Support

How can I contact customer service?
You can reach our customer service team via email at support@mowerforce.com . Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We aim to respond within 24 to 48 business hours.

What should I do if my product arrives damaged?
If you receive a damaged or defective item, please contact us within 7 days of delivery. Include your order number and clear photos of the damage and packaging. We will assist you with a replacement or refund.

Do you have a physical store or showroom?
MowerForce operates exclusively online. We do not have a retail storefront open to the public. Our business is managed remotely from Key Biscayne, Florida.

About MowerForce

Who is MowerForce?
MowerForce is a trusted source for high-quality lawn mowers and replacement parts, operated by Blossom Acupuncture, LLC. Our goal is to provide reliable equipment, straightforward information, and responsive customer support to homeowners and DIY enthusiasts across the United States.

For additional questions or support, please contact us at support@mowerforce.com .